Faces Pharmacy Marketplace & Prescribing Terms of Use

1. Purpose & Regulatory Compliance

Faces is a digital platform that connects qualified aesthetic practitioners, licensed prescribers, and pharmacy partners through secure e-prescribing, order management, and product fulfilment infrastructure. While we provide the technology that facilitates this interaction, all users must independently adhere to applicable clinical, legal, and regulatory obligations.

Prescribers, practitioners, and pharmacies must comply with:

• MHRA (Medicines & Healthcare products Regulatory Agency): MHRA Guidance
• General Medical Council (GMC): GMC Prescribing Guidelines
• General Dental Council (GDC): GDC Standards
• Nursing and Midwifery Council (NMC): NMC Standards for Prescribers
• General Pharmaceutical Council (GPhC): GPhC Standards

All medicines listed and dispensed must be approved under UK legislation, and sellers must hold appropriate licenses, WDA registrations, or GPhC-approved premises to operate on the platform.

2. Prescriber Obligations

• Prescribers must only issue prescriptions to qualified and insured practitioners who hold the appropriate training for the treatment being prescribed.
• Prescribers must follow the prescribing framework set by their professional regulator (GMC, NMC, GDC, etc.).
• Off-label prescribing must be clinically justified and documented appropriately.
• Prescribers must not issue prescriptions based on non-clinical influence, including financial incentives or practitioner pressure.

Faces enables e-prescribing and prescription storage via integrated features, but does not validate the clinical decisions of individual prescribers. Prescribers act independently and bear full responsibility for their prescribing decisions.

3. Practitioner Obligations

• Practitioners must only request prescriptions for treatments they are trained, qualified, and insured to perform.
• Misrepresentation of qualifications, insurance status, or patient information is grounds for account termination and potential referral to regulatory authorities.
• All requests for prescriptions must be submitted truthfully and in compliance with UK legislation and professional ethics.

4. Pharmacy & Seller Obligations

• Sellers offering prescription-only medicines (POM) must be licensed under the Human Medicines Regulations 2012 and adhere to MHRA and GPhC compliance rules.
• All POM sales must be linked to valid prescriptions stored and processed through the Faces e-prescribing system.
• Sellers are responsible for fulfilling orders safely, maintaining appropriate storage (e.g. cold chain), and dispatching products securely and legally.

5. Platform Responsibility & Conduct

Faces acts solely as a technology platform facilitating the connection between:

• Qualified prescribers
• Licensed pharmacies
• Registered practitioners
• Verified buyers

While we provide infrastructure and support systems (e.g. prescription logs, order tracking, secure communication), we do not control or validate individual clinical or commercial decisions made by users.

However:

• We take allegations of misconduct seriously. If you suspect misuse, illegal activity, unprofessional behaviour, or safety concerns involving prescribers, pharmacies, or practitioners, you are encouraged to report this to our Support Team.
• Reports can be made anonymously and will be escalated to internal compliance or external regulatory bodies where appropriate.
• Faces does not tolerate abuse, bullying, discrimination, or unethical behaviour on the platform. Offenders may be removed permanently.

6. Platform Liability & Limitations

• Faces is not liable for the clinical decisions or prescribing outcomes made by users.
• We reserve the right to suspend or terminate accounts where evidence of regulatory breach, unprofessional conduct, or safety risk exists.
• Faces will cooperate with any formal investigations by the GMC, GDC, GPhC, NMC, MHRA, or law enforcement authorities.
• Users agree to hold Faces harmless for any claims arising from their use of the platform that breach regulatory guidance or professional conduct standards.

7. Commitment to Public Safety & Industry Collaboration

Faces is committed to:

• Enhancing patient safety and treatment transparency
• Supporting safe e-prescribing practices
• Promoting ethical business conduct in aesthetics and pharmacy
• Collaborating with regulators and stakeholders to uphold industry standards

If you are a regulator, professional body, or external stakeholder and wish to partner with us, please